Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. This is the return and refund policy regarding all online sales. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected we will notify you of the approval or rejection of your refund status. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at csteele@wintercutomyachts.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. If there is a different size you would like to exchange for please email csteele@wintercustomyachts.com with your order number, the size you ordered, and the size you are requesting. 

Exchanges

We only replace items if they are defective or damaged. We will need proof of defects immediately upon arrival from the postal service. If you need to exchange it for the same item in a different size, send us an email at csteele@wintercustomyachts.com and send your item to:

Winter Custom Yachts

Attn: Campbell Steele 

270 Hogans Road

Hubert, NC 28539

Shipping returns

To return your product, you should mail your product to:

Winter Custom Yachts

Attn: Campbell Steele 

270 Hogans Road

Hubert, NC 28539

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at csteele@wintercustomyachts.com  for questions related to refunds and returns.